Stryker US · AIM Cycle Count

Hypercare Plan

Period: July 10th - Sept 30th 2026

Support Ownership

Name Role Description
Alexandre de Joncaire Main contact Project owner and primary escalation point for the Stryker US AIM Cycle Count Hypercare period.
Diego Parada Support front line Responds to Easy8 helpdesk tickets, follows the support process, joins Hypercare calls, captures notes, and relays key information.
Miguel Castro Key calls and oversight / rapport May join key calls to support Transfer to Run Mode, engage main stakeholders, and strengthen post-project rapport.

Hypercare Call Cadence

Today9 Jul 20 Jul 1 Aug 1 Sep 30 Sep
AIM Controlled Start Four 30m calls at 15:30 CEST / 09:30 EST
10, 13, 15, 17 Jul15:30 CEST / 09:30 [EST]
AIM Hypercare Touchpoint Daily 1h call at 15:00 CEST / 09:00 EST
20 Jul - 30 Sep15:00 CEST / 09:00 [EST]
AIM Kick Off Office Hours Daily 3h call at 16:00 CEST / 10:00 EST
27-31 Jul16:00 CEST / 10:00 EST
17 July coverage · Alexandre Out of Office To cover Alexandre's absence, Diego will join, follow up and capture key information while Alexandre is out of office. Alexandre will check in with Diego between 18:30 and 19:00 CEST and will support any emergencies from 18:30 CEST onward, if necessary.
Daily touchpoint Weekday cadence runs from Monday 20 July 2026 until Wednesday 30 September 2026.
AIM Kick Off Office Hours Call Availability Alexandre will join these calls between 16:00 - 18:00 CEST / 10:00 - 12:00 EST but needs to drop at 18:00. He will be available again for emergencies from 21:30 CEST / 15:30 EST.

Next Actions

Operational tasks for support readiness and governance alignment.

Action ETA Status
Prepare Stryker US Helpdesk Procedure documentation Wed 1 Jul 2026 Done
Introduce Stryker US Helpdesk Procedure documentation Wed 15 Jul 2026 Pending
Onboard Diego Parada with Stryker US account Wed 15 Jul 2026 In progress
Onboard Diego Parada for US Cycle Count module N/A - Ongoing In progress
Placeholder AIM: Transition to run (Call with Miguel Castro) Tue 14 Jul 2026, 16:00 CEST / 10:00 EST Planned
Placeholder AIM: product governance post go-live next steps (Call with Miguel Castro) Tue 14 Jul 2026, 16:30 CEST / 10:30 EST Planned

Internal Documentation

Documentation of Cycle Count US implementation to be used by the support team.

Documentation item Status
Permissions Matrix In progress
Cycle Count Lifecycle Pending
SSO Implementation In progress
Integrations / Data Import Documentation In progress
Backlog status for upcoming enhancements In progress